Troubleshooting


Close CloudLAN App#

  • As the CloudLAN app runs as service, app minimizes to taskbar when you click ❌button
  • To properly close the app, go to taskbar or system tray & right-click on the icon & 'Quit'

For windows#



🛠 Troubleshooting connection issues#

Check if Re-Installing helps#

When running the installer, try running as Administrator

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Make sure you have accepted this driver install prompt

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Check if TAP adaptor is installed#

On Windows

Windows + R >

Type ncpa.cpl & click "OK"

Make sure at least 1 TAP-WIndows Adapter is available

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If TAP-Windows Adapter is not installed,#

  • Download & install OPENVPN GUI client
  • Re-Check if the adaptor is installed.
  • Now try connecting to CloudLAN

info

Got a question not answered in this knowledge base?
Contact us at cloudlan@simply5.io or "chat with support" from our website or inside the app